Privacy Statement

This statement outlines the privacy practices of Stillmind Limited in connection with this website. Please note that Stillmind Limited is not responsible for the content or privacy practices of any linked sites.

In this document, “we,” “our,” or “us” refers to Stillmind Limited, a private company providing psychology and speech and language therapy assessments, therapy, and consultations. You can contact us directly at info@stillmindclinic.com.

General Statement

We use your personal data to provide and improve our services. By using our service, you agree to the collection and use of your information in accordance with this Privacy Policy. Any personal information you choose to send to us via the website will be treated with the highest standards of security and confidentiality, strictly in accordance with the General Data Protection Regulation (GDPR).

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data:
While using our service, we may ask you to provide personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
• Email address
• First name and last name
• Date of birth
• Phone number
• Relevant medical history or GP contact name
• Difficulties for which you are seeking help

This data will not be shared with any other party without your consent, unless required by law, court order, or in cases of immediate risk of harm. Your data is stored electronically in password-protected OneDrive within our service.

It is common for healthcare professionals to write notes during or after sessions; these notes are used solely to aid in service delivery.

Audio/Video Data:
With your specific consent, we may audio and/or video record sessions as part of our service. Such recordings support evidence-based treatments, assist in reflecting on the therapy process, and provide material for clinician supervision.

Usage Data:
Usage data is collected automatically when you visit our website. This may include:
• IP address
• The number of requests from your IP address
• The entry page, exit page, and pages visited on our website
• The duration of your visit
• Browser type and version
• Referral sources and search engine details

This information helps us monitor website usage and improve our services. When you access our service via a mobile device, we may also collect data such as device type, unique device ID, operating system, and other diagnostic information.

Tracking Technologies and Cookies:
We use cookies and similar tracking technologies to track activity on our service and store certain information. Cookies are small text files placed on your device that help our website remember your actions and preferences (such as login details and language settings) over time.

How We Use Cookies:
We use cookies for various purposes:
• Essential Cookies: Needed for core functionalities like security and network management.
• Performance Cookies: Help us understand how visitors interact with our site by collecting anonymous information, which is used to improve our service.
• Functional Cookies: Remember your choices (e.g., username, language, region) to provide enhanced, personalized features.
• Targeting/Advertising Cookies: Deliver relevant content and advertisements and measure the effectiveness of advertising campaigns.

Third-Party Cookies:
In addition to our cookies, we may use third-party cookies to report usage statistics, deliver advertisements, and enhance the site. These cookies are governed by the respective privacy policies of the third parties.

Managing Cookies:
You can control or delete cookies as you wish. For more details, visit aboutcookies.org. Most browsers allow you to change your cookie settings; however, disabling cookies may affect the functionality of our site.

Use of Your Personal Data

We use your personal data for several important purposes that help us provide, improve, and tailor our services and user experience. Specifically, your information may be used to:
• Provide Services and Communication: Respond to inquiries, process service requests, and manage communications, including sending updates and providing customer support.
• Enhance and Personalize Your Experience: Understand your preferences to improve our website’s functionality and tailor our content to your interests.
• Marketing and Promotional Purposes: With your consent, send promotional communications and newsletters about our services, events, or updates. You can opt out at any time.
• Analytics and Research: Use aggregated, anonymized data to analyze website performance, understand usage patterns, and inform service improvements.
• Legal Compliance and Security: Comply with legal obligations, enforce our terms and conditions, and protect the rights and safety of our users by preventing unauthorized access or fraud.
• Other Purposes: Analyze data to identify usage trends, evaluate promotional campaigns, and improve our service and products.

Your personal data is processed based on our legitimate interests, contractual necessity, legal obligations, or with your explicit consent. We take every reasonable measure to handle your information securely and responsibly in accordance with applicable data protection laws.

When We Share Your Personal Data

We share your personal data only in accordance with applicable data protection laws and our ethical responsibilities. We may disclose your personal information under the following circumstances:
• Legal and Regulatory Requirements: When required by law, regulation, or legal process (e.g., subpoena, court order, or investigation), including cooperation with law enforcement and regulatory bodies.
• Protection of Rights and Safety: To protect the rights, safety, or property of our users or others, including in cases of suspected fraud or potential harm.
• Obligations Under Children First: In compliance with Children First guidelines, we may share relevant personal data with designated safeguarding bodies or authorities to ensure the protection and welfare of children. This will occur only when necessary to prevent harm or secure a child’s well-being and in accordance with statutory requirements and best practice safeguarding procedures.
• Service Providers and Business Partners: With trusted third-party service providers who assist in operating our website, processing payments, or delivering services. These third parties are contractually required to maintain the confidentiality and security of your information.
• Consent: When you have provided explicit consent for a specific purpose, in which case your data will only be used as permitted.

Any sharing or disclosure of your personal data is carried out with strict safeguards and only to the extent necessary for the purposes described above.

Retention and Deletion of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with any legal, accounting, or reporting obligations. The retention period may vary depending on the type of data and the processing purpose. Once your personal data is no longer required, or upon your request, we will securely delete or anonymize your information, ensuring it cannot be reconstructed or accessed in an identifiable form. Some data may be retained for a legally mandated period or to establish, exercise, or defend legal claims. If you have any questions about our data retention practices or wish to request deletion of your personal data, please contact us.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any revisions will be posted on our website, and the updated policy will take effect immediately upon publication. We encourage you to review this policy periodically to stay informed about how we protect your personal data. The “Last Updated” date at the top of this policy indicates when it was last revised.

Contact Us

If you have any questions or concerns about our privacy practices or this policy, please contact us at:
Stillmind Limited
Email: info@stillmindclinic.com
Website: stillmindclinic.com

By continuing to use our site, you acknowledge that you have read and agree to this Privacy Policy.